1. Order Processing Time
All orders are processed within 24–48 business hours (excluding weekends and public holidays). Once your order is confirmed, you’ll receive an email or SMS with the tracking details.
2. Shipping Partners
We have partnered with reliable courier services to ensure your order reaches you safely and on time. Depending on your location, delivery timelines may vary slightly.
3. Delivery Timelines
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Metro Cities: 3–5 business days
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Tier 2 & Tier 3 Cities: 5–7 business days
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Remote Locations:7–10 business days
Please note that delivery timelines are estimated and may be subject to delays due to unforeseen circumstances such as weather, festivals, or courier disruptions.
4. Shipping Charges
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Prepaid Orders: Free shipping across India
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Cash on Delivery (COD): ₹50 flat COD fee
5. International Shipping
Currently, we do not offer international shipping. Stay tuned as we expand globally.
6. Order Tracking
Once shipped, you will receive tracking details via email and SMS. You can track your order through the link provided.
7. Undelivered or Delayed Orders
If your order is delayed beyond the estimated timeframe or marked undelivered, please reach out to us at support@xyz.com with your order ID.
8. Address & Contact Information
Please ensure your delivery address and contact number are accurate and complete. XYZ will not be responsible for delays or non-delivery caused by incorrect information.